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What You Agree To When You Use lgowin1

Access to lgowin1 is available only where local law in Indonesia permits, and your account is governed by the terms laid out on this page.

Jurisdiction-dependent accessDANA, OVO, GoPay account rulesData retention policyAccount termination rightsDispute resolution path
lgowin1 What You Agree To When You Use lgowin1
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account Rights

Your data stays within the scope of what we need to operate your account — identity verification, transaction history, and session records. We do not sell your data to third parties. Here is how we handle the four areas that matter most to your account security and legal standing.

Data Retention

We keep your account data for the period required by applicable policy. After account closure, transaction records are retained for audit purposes before being deleted on schedule.

Cookie and Session Policy

We use session cookies to keep you logged in and analytics cookies to track lobby performance. You can adjust cookie preferences in your browser without losing account access.

Account Security Measures

Login requires OTP verification sent to your registered mobile number. We flag unusual session activity — such as a login from an unrecognised device — and prompt you to confirm identity.

Right to Request Changes

You can request a correction to your registered details or ask for a copy of your account data at any time by contacting support with your account ID and a description of what you need.

LEGAL CONTACT PATHS

How to Reach Us on a Legal Matter

If you have a question about your rights under these terms, a dispute about a transaction, or a request to access or delete your account data, reach out through any of the channels below. We route legal and account policy queries to a dedicated team separate from general account help.

Live Chat Support Open the chat widget from your account dashboard. State your query relates to a legal or policy matter and we route it to the right team without delay.
Email Policy Queries Send your legal request to our support email with your registered account ID. We acknowledge within one business day and follow up with a formal response.
Account Dispute Form For transaction disputes involving DANA, OVO, or GoPay, use the dispute form in your account settings. Attach your e-wallet transaction reference for faster resolution.

Common Legal and Policy Questions

These are the questions we receive most about account terms, data rights, and dispute handling. If yours is not here, reach out via live chat and reference your account ID.

Access depends on local law and the region you are in. We recommend checking whether your local regulations allow access before creating an account or making a deposit.

We collect your name, email, mobile number, and the e-wallet details you link — DANA, OVO, or GoPay. This is used solely for account verification, transaction processing, and security monitoring.

Use the dispute form in account settings. Include your e-wallet transaction reference number and the date. We cross-check against our payment records and respond with a resolution within the stated timeframe.

Yes. Submit a deletion request via email or live chat with your account ID. We close the account and schedule data removal, retaining only what is required for audit obligations.

We notify you at your registered email address. If you continue using lgowin1 after the update takes effect, that counts as acceptance. If you disagree, contact us before the effective date.

Raise it through live chat or the policy email channel with your account ID. Our team reviews the closure reason against the terms and sends you a written response explaining the decision.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.